Shocking Video of Employee Spying on Guest’s Belongings at Cancun Resort

Share the article

Last update

On a recent trip to Cancun, tourist Arturo Brunello had the unfortunate experience of having his hotel room robbed while he was away. Fortunately, he had the foresight to install a hidden camera. He took to TikTok to share footage of a resort worker apparently rummaging through his belongings, obviously looking for valuables.

hotel room door

The clip shows a man who appears to be wearing a housekeeper’s uniform entering the room while Brunello was away. The individual then begins to scan the room before helping himself to a can of beer.

He was then captured going through Brunello’s private possessions, checking drawers and personal valuables before inspecting his luggage.

Don’t forget travel insurance for your next trip!

The Cancun Sun Recommends These 5 Quick And Easy Travel insurance plans to buy now

Packages starting at just $10 per week

Although there is no mention of the station’s name in the video, Brunello details the reasoning behind his decision at the end of the clip. He also explains that he didn’t expect something like this to happen; he says he was surprised when his Apple app alerted him when there was movement in the room. He is happy to have caught the individual in the act.

In his words, he said, “Our vacation got weird. I won’t name the hotel as they handled this situation very well. Just be careful and use technology to your advantage.

man registering complaint at cancun hotel reception

Brunello expressed surprise that the intruder did not take his laptop as it was the technology used as the recording device. In his caption, he said, “I’m honestly surprised he didn’t see the green light on my webcam. Next time I’ll black it out.

Cancun Beach Resort

Use a security camera in plain sight

Many viewers who watched the footage said they found it disturbing. They also asked what program was used to record the event on the computer. Brunello revealed that he uses an app called iSentry, noting that he finds it superior to other options due to the motion detection notification feature.

Swimming pool work

He further explains that the laptop should remain open while the window is minimized with screen brightness turned off. To prevent the laptop from going to sleep, it should be plugged in all the time with power saving settings adjusted.

The clip didn’t show the employee taking anything, but Brunello responded to one comment in particular by saying there was something else filmed that he couldn’t share on TikTok.

At the time of this post, the video is dragging over 3.2 million views with some very engaging comments.

@arturbo86 Our vacation has gotten weird. I won’t name the hotel as they handled this situation very well. Be careful and use technology to your advantage. I’m honestly surprised he didn’t see the green light on my webcam. Next time I’ll black it out. Again, the app is called iSentry. There are others in the app store but this one was able to send me email notifications when it detected motion. 10/10 would recommend. #mexico #resort #cancun #traveltiktok #traveltips #travelhack #catchapredator #caughtoncamera #messedup #busted ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey

The hotel

Hotel swimming pools

The employee was fired on the spot, according to Brunello. He says management handled the situation well. Therefore, it will keep the hotel name private.

However, not all hotel guests are equally lucky. He shared that many reviews mentioned robberies at this resort, but there was no concrete evidence. Since Cancun is the biggest tourist destination in Latin America, people want to be able to go on vacation without having to worry about their belongings being stolen.

Always keep your valuables with you

American passport

As anyone who has stayed in hotels knows, one of the most important things is to feel safe in your room. This incident just goes to show that it’s worth being prepared on a trip. According to Brunello, it was the first time he had used a security camera in his bedroom. He is grateful that he made this decision because, fortunately, it paid off. He ended the video by advising others to be vigilant.

Wherever you go, it’s always the best method to always keep your most precious things with you, especially your wallet and passport. You never know when something like this could happen. With increased travel worries, having a plan for your belongings is essential.

Have you ever experienced something like this?

Plan your next Cancun vacation:

Traveler alert: Don’t forget travel insurance for your next trip!

Choose from thousands of Hotels, resorts and hostels in Cancun and Riviera Maya with free cancellation on most properties

↓ Join the community ↓

The Cancun Sun Community FB Group has all the latest travel news, conversations and tourism Q&A for the Mexican Caribbean


Subscribe to our latest articles

Enter your email address to subscribe to The Cancun Sun’s latest travel news, delivered straight to your inbox.

About Brad S. Fulton

Check Also

Local investors set to buy Bahamas resort

(Stock) Holding company including Baton Rouge investors set to buy Fernandez Bay Villagea small resort …