Guest angry after learning Disney doesn’t clean ‘luxury’ hotel rooms

Guests visiting Walt Disney World or Disneyland in 2021 can expect a lot to be different. From reduced ride capacity to tighter safety measures, a vacation at Disney parks is certainly very different than it was just a few years ago, not to mention the brand new systems the company has introduced as Disney Genie and Lightning Lane.

Credit: Disney Parks

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The ongoing COVID-19 pandemic has seemingly affected every facet of our lives. From grocery shopping to visiting hospitals, life as we know it has changed. Not only has the virus affected businesses like restaurants and movie theaters, it has also affected the theme park industry.

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Credit: Disney

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Guests visiting Disney parks and resorts have surely noticed how much has changed and perhaps what they may have taken for granted in the pre-pandemic times. From mask mandates to new rules and regulations, visiting Disney parks is very different than it used to be. Hong Kong Disneyland has yet to reopen after being closed due to the continued spread of COVID-19.

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Credit: Disney

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Some customers have noticed smaller portions and lackluster food, in part due to COVID-19 and supply chain issues affecting everything right now. Some Elements of the Ride In summary, things are quite different at Disney Parks and Resorts. A guest has shared his frustrations on social media after discovering that the way Disney hotels operate has also changed. See u/wuawy’s Reddit post below:

So I just found out that they don’t clean your rooms if you are staying at a WDW resort??

What is the eff? If it’s a staffing issue, they should have kept some stations closed. I can’t get used to the idea of ​​spending $700/night on a “luxury” hotel and not having your room cleaned every day.

It scrambled my brain.

So I just found out that they don’t clean your rooms if you are staying at a WDW resort?? from WaltDisneyWorld

Several commenters responded with their experiences, explaining how the system currently works due to COVID-19. User u/invisalign_ny said:

When checking in, you can select “cleaning every other day” or “no cleaning”. It was like that last week for me. However, “cleaning” means replenishing your towels/toiletries and emptying the bins. They don’t make the beds.

User u/JugglingJabroni was very disappointed with the modified service:

We just made a reservation last night and there was the same language. Very disappointed to learn what this really means.

At least it’s better than past stays at non-disney hotels where you have to call and wait for towels and toilet paper, and som

User u/AfterTheNightIWakeUp discussed the logistics of this issue:

It’s not just Disney. We’ve done stays all over Florida, and housekeeping is limited or absent at all. They have to focus on cleaning the rooms between guests, so daily housekeeping has to take a back seat.

It was crude, shitty work before, let alone now. Disney is offering thousands of hiring bonuses for housekeeping staff and still can’t fill positions. If that’s a problem for you, don’t give Disney your money. But since the stations are full, it seems people are generally ok.

Credit: Disney Careers/Disney

On the official Walt Disney World website website, Disney states that Housekeeping will clean certain amenities in your room and provide “light” housekeeping services. More on this below:

Before your arrival

Your room will be thoroughly cleaned, with particular attention to:

  • High-touch areas, like TV remotes and doorknobs
  • The floors, which will be steam cleaned and vacuumed between guests

During your stay

Your room will receive light housekeeping service every other day (unless you choose to decline the service). This service will include:

  • Removal of trash cans and used towels
  • Replenishment of towels and amenities in room and bathroom
  • Wiping and cleaning vanity and counter surfaces
  • Vacuum, if necessary

In addition, housekeeping tools will be cleaned between rooms.

Inside your room

  • Individually wrapped glassware
  • Additional items that have been cleaned, sealed, or wrapped in single-use packaging
disneyland paris pirates of the caribbean
Credit: Disney

It’s unclear when or if things will return to normal not just for Walt Disney World Resort but for the entire world. COVID-19 has affected so much and continues to do so. There are so many great hotels to stay on the Walt Disney World property, like Disney’s Art of Animation Resort, Animal Kingdom Lodge, Disney’s Boardwalk Resort, Pop Century and countless others. A new hotel experience is also coming to Walt Disney World in the form of Star Wars: Galactic Starcruiser, the newest addition to Disney World that will connect to Star Wars: Edge of Galaxy.

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Credit: Disney

Below is a complete list of all Disney resorts on site!

  • Bay Lake Tower at Disney’s Contemporary Resort
  • Boulder Ridge Villas at Disney’s Wilderness Lodge
  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  • Disney’s All-Star Movies Resort
  • Disney All-Star Music Station
  • Disney All-Star Sports Resort
  • Disney’s Animal Kingdom Lodge
  • Disney’s Animal Kingdom Villas – Jambo House
  • Disney’s Animal Kingdom Villas – Kidani Village
  • Disney’s Art of Animation Resort
  • Disney’s Beach Club Resort
  • Disney Beach Club Villas
  • Disney BoardWalk Hostel
  • Disney’s BoardWalk Villas
  • Disney’s Caribbean Beach Resort
  • Contemporary Disney Hotel
  • Disney’s Coronado Springs Resort
  • Disney’s Grand Floridian Resort & Spa
  • Disney’s Old Key West Resort
  • Disney’s Polynesian Village Resort
  • Disney Polynesian Villas and Bungalows
  • Disney’s Pop Century Resort
  • Disney’s Port Orleans Resort – French Quarter
  • Disney’s Port Orleans Resort – Riverside
  • Disney’s Saratoga Springs Resort & Spa
  • Disney Wild Pavilion
  • Disney’s Yacht Club Resort
  • Disney’s Riviera Resort
  • Cabins at Disney’s Fort Wilderness Resort
  • Disney’s Fort Wilderness Resort campsites
  • The villas at Disney’s Grand Floridian Resort & Spa
aerial animation art
Credit: Disney

What is your favorite Walt Disney World hotel? Let us know in the comments below!

Let Academy Travel’s team of experts help you plan your next magical vacation at the water parks of Disney World, four theme parks – Magic Kingdom, EPCOT, Disney’s Animal Kingdom and Disney’s Hollywood Studios – and the shopping and dining district of Disney Springs!

About Brad S. Fulton

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